We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Q. How do you ship packages?
We provide free shipping from your nearest warehouses by ePacket, EMS and USPS depending on the weight and size of the product.
Q. Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Q. What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Q. How long does shipping take?
Estimated shipping time varies by location and can be longer than 10 days due to high demand. These are our estimates:
|Location||*Estimated Shipping Time|
|The United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|United Kingdom||10-30 Business days|
|Switzerland||10-30 Business days|
*This doesn’t include our 2-5 day processing time.
Q. Do you provide tracking information?
Yes, we can send you an order tracking number upon request. Just drop us a quick line on our contact page. However, sometimes due to free shipping tracking is not available.
Q. Why does My tracking say “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
Q. Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.